LH letter
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kiwi59 Joined: 14 Sep 2008 Messages: 400 |
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Topic: LH letter - Sent 27 Jun 19:47 Two tough years of perceived and actual grounding lie behind us in aviation. All our Lufthansa Group employees have been wishing for nothing more throughout than to finally be able to welcome you back aboard our more than 750 aircraft. Unfortunately, however, as the Northern Hemisphere summer begins and with global travel restrictions now almost all lifted, everyone involved in aviation worldwide is reaching almost daily the limits of the resources that are currently available. And the ramp-up of the complex air transport system from almost zero to now almost 90 per cent is clearly not proceeding with the reliability, the robustness and the punctuality that we would like to offer you again. We can only apologize to you for this. And we want to be completely honest: In the coming weeks, as passenger numbers continue to rise, be it for leisure or business travel, the situation is unlikely to improve in the short term. Too many employees and resources are still unavailable, not only at our infrastructure partners but in some of our own areas, too. Almost every company in our industry is currently recruiting new personnel, with several thousand planned in Europe alone. However, this increase in capacity will only have its desired stabilizing effect by the time winter comes. In addition, the ongoing war in Ukraine is severely restricting available airspace in Europe. This is leading to massive bottlenecks in the skies and thus, unfortunately, to further flight delays. In the summer of 2023, we not only expect to have a much more reliable air transport system worldwide. We will be welcoming you back on board our Airbus A380s, too. We decided today to put the A380, which continues to enjoy great popularity, back into service at Lufthansa in summer 2023. In addition to this, we are further strengthening and modernizing our fleets with some 50 new Airbus A350, Boeing 787 and Boeing 777-9 long-haul aircraft and more than 60 new Airbus A320/321s in the next three years alone. We promise you that our more than 100,000 Lufthansa Group employees will be doing everything humanly possible to provide you with the best possible air travel experience in the coming weeks, even under the current difficult circumstances. And they will be doing all this with a commitment that deserves the highest respect, not only from us on our Group Executive Board. So on behalf of all our employees, I sincerely hope that you feel very welcome on board after your return, which is something we have all been keenly awaiting. We thank you for your loyalty; and we hope we may count on your understanding, too, should your journey not yet go quite as expected or planned. We are doing our utmost to again offer you the quality, the punctuality and the reliability that you can rightly expect from your Lufthansa Group airlines as soon as we possibly can. Stay with us. |
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Lxman1 Joined: 02 May 2022 Number of messages: 8 |
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Topic: LH letter - Sent 29 Jun 13:15 I think that being open and honest with your customers, up front, is a good thing, instead of waiting until after the fact and ticking them off. Unfortunately, this situation is the same in all kinds of industries right now. |
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Werner  Joined: 27 May 2019 Number of messages: 355 |
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Topic: LH letter - Sent 05 Jul 11:27 Yea!, the next travel plans is to travel in the winter 🥶. It’s a great time to apply for a cabin crew job!, but I know by experience!, I did the cabin crew course 22 years ago!, when on my 30s, that it takes not less than 6 months to someone become a cabin crew!, airport counter agent and unloading/loading airport staff is faster and it’s a third party company job. Me and my ex-wife know this well!, but question is: why didn’t airlines predicted that there were happened staff shortage?!?!?!, Covid has hit hard almost every industry, but they had 2 years for a backup plan, didn’t they??? Recovery will take not less than a year and a half! I suggest European travelers take the train, as well as Americans, the Amtrak! South America and in-Asia regions seem not to be facing the airport crowds!, I mean not for overseas flights!, South America is not a busy flight place as Europe and the North America! I can’t say about Asian region!, they have much more traffic than South America!, I don’t know how they are dealing with this problem! Mabel, this is not a good time for that vacation in Mongolia!, you could get stranded there!, if I was you, I’d rebook it for 2023! |
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Werner Joined: 27 May 2019 Number of messages: 355 |
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Topic: LH letter - Sent 05 Jul 11:52 While there’s too many flight disruptions!, Ryanair cabin crew is becoming demanding!, not getting the problematic time right and they want more and more, pay raise and better work conditions! To worse!, the airline can’t replace as easily as they should do (I’d promptly fire all these nasty cabin crew and hire others!, I’m sure there’s many unemployed people in Europe!, hire them in Spain, Greece, Italy and east Europe! 10 years ago, Iberia cabin crew planned to make a major strike!, the airline staff are all unionized (5 unions, to many but it’s fact), and the airline had no choice but fire as many as they could and did! This is a moment of union and understanding!, not to be a racket s** of b****! Looking forward to see what’s next! https://simpleflying.com/ryanair-flight-attendants-in-spain-announce-12-new-days-of-july-strikes/ |
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Werner Joined: 27 May 2019 Number of messages: 355 |
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Topic: LH letter - Sent 09 Mar 5:56 Well, customer care here, speaking of european airlines go best for AF-KLM that means a choice of my for real soon! My and wife plan (we've said to each other's yes), so AF-KLM to Manchester and Malaga is unfit! BA and IB have the IAG terrible support here, horrible to say the least! The moment i hate having no choice but to get them... |
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